At Fashion Plus Plus, we want you to be completely satisfied with your purchase. In case you’re not, please follow the below process for initiating exchange & return of your order.
Free Exchange
To start the exchange process for your order, please click here.
The exchange request has to be raised within 7 days from the date of receiving the product.
You need to enter the order number & your email/registered phone number. You can exchange the same product in a different color/size option or you can exchange with a different product from our catalog.
We will arrange a pick-up of the product delivered to you and get a fresh piece delivered. The exchange process will start as soon as we receive the returned product.
The product should be unused/unworn and a request should be raised within 7 days of delivery
We have a free exchange policy.
No request will be taken for the products that are getting exchange for the second time.
Read more about our Exchange & Return policy in detail here.
Return
To start the return process for your order, please click here. Kindly enter the order number & your email/registered phone number.
If the customer is unsatisfied with the product delivered then he/she needs to raise the request within 7 days from the date of receiving the product(s). We will arrange a pick-up from your place (reverse pick-up may not be available on selected pin codes).
RETURN REQUESTS WILL ONLY BE ENTERTAINED IF THE CUSTOMER HAS ACCEPTED ONLY AN UNTEMPERED PACKAGE.
In case of Prepaid Return, the customer will be liable to pay the shipping charges for sending back the product to our warehouse. Full amount will be refunded to the customer(Prepaid orders) after making a deduction of standard delivery charges paid by Fashion Plus Plus at the time of generating the reverse pickup.
COD RETURNS WILL RECEIVE A COUPON CODE WORTH THE SAME AMOUNT AS YOUR ORDER VALUE (AFTER DEDUCTING THE RETURN SHIPPING CHARGES) WHICH CAN BE USED IN UNDER 90 DAYS FROM THE ISSUANCE OF THE COUPON CODE.
The amount will be refunded to your bank account within 3-7 days after the product is received by us.
PLEASE NOTE – WE DO NOT ACCEPT RETURN & EXCHANGE REQUESTS ON WHATSAPP/INSTAGRAM/EMAIL. To Generate your request click here
Read more about our Exchange & Return policy in detail here.
Refund and Returns Policy
Cancelation policy:
Order once placed can not be altered/cancelled under any circumstances.
Return/refund policy:
No return. We do not accept returns under any circumstances.
No refund. Fashion Plus Plus is not liable to pay any refund to the customer once the order is placed/delivered.
Fashion PlusnPlus is not liable to accept any returns if the customer is not satisfied with the design, colour or quality of the product.
We strictly do not allow product exchange. Only size exchange available.
Products ordered during special sales or with discounts above 20% are not eligible for size exchange. Please check size chart for reference.
For Size exchange-
The customer needs to report size exchange within 24 hours of delivery. You can drop us a mail at fashionplusplus2024@gmail.com or whatsapp us at 8527376011
The customer would have to courier the product to Fashion Plus Plus. Once received, the customer is required to pay delivery charges for the exchange parcel.
We do not provide exchange for international orders.
Incase of unavailability of the required size, the customer would be allowed to exchange with another product of same or higher price value. The remaining amount to be paid by customer at the time of exchange.
Size exchange will be accepted only if the product is unused , unwashed or unworn. If the product does not pass the quality check, request for size exchange will be declined by the company.
Shipping policy-
We provide free shipping in India.
Delivery charges applicable for international orders. Delivery charges to be calculated at the time of checkout as per weight.
Tracking details to be shared to the customer through mail or whatsapp within 48 hours for domestic shipping and 72 hours for international shipping.
Domestic orders usually get delivered in 4-7 days and International orders in 7-15 days. Unexpected conditions can sometimes lead to delay. We do not guarantee any specific time duration for delivery.
Claims
Our products go through a quality check before being dispatched to the customer. Our team ensures that all the ordered products are rightly packed.
To report any claim-
Opening video is mandatory to claim any damges/ defects or missing products. There should be no cuts in the video. It should properly show the complete package and name receipt on the top before opening the video.
No claims will be entertained without an opening video.
If the video has any cuts or fails to show the actual packaging, the claim request would be denied.
Product Images-
We at Fashion Plus Plus try to capture the real colour and look of the product as much as possible. However 10-12% colour deviation is possible due to different phone resolutions.